Colors presentation
Alternative decoration
Modern room table
Frequently asked questions

Find the answers to your questions in our FAQ section.

Empowering our community with the knowledge they need is important to me. The FAQ section is designed to address your most common questions, providing clear and concise information about our products, services, and policies. Whether you’re curious about our offerings, need assistance with an order, or want to learn more about our brand, you’ll find the answers here. If you still have questions, feel free to reach out—I’m here to help!

Always Ask

Don’t see an answer? Please reach out and ask. There are no dumb questions.

New Solutions

Questions also help me build my business and make my products better!

Our Frequently Asked Questions

Discover answers to common questions about the products and services. If you need further assistance, please don’t hesitate to contact me. The FAQ section covers a wide range of topics, including ordering, payment, shipping, returns, custom orders, and product care.

Decor Process
 General questions

We offer custom calligraphy art, metal stamped keychains and jewelry, engraved gifts, laser engraved items, hand engraved pieces, sign making and painting, handmade tufted rugs, and gold gilding on glass.

Yes, we specialize in custom orders. Please visit our Custom Orders page for more details on how to start your project.

We use a variety of high-quality materials including metal, wood, glass, leather, and more. Each product description provides specific details about the materials used.

You can contact us through our Contact page, where you’ll find a contact form, email address, and phone number.

Ordering & Payment

You can place an order directly through our online shop. For custom orders, please fill out the form on our Custom Orders page.

We accept major credit cards, PayPal, and other secure payment methods as listed during checkout.

Changes to orders can be made within 24 hours of placing the order. Please contact us as soon as possible to make any adjustments.

Shipping & Delivery

We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout.

Yes, we ship internationally to a limited number of countries. International shipping rates and delivery times vary based on the destination.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

Returns & Exchanges

We accept returns on non-custom items within 30 days of delivery. Items must be in their original condition.

Custom orders are non-refundable unless there is an error on our part. Errors do not include imperfections, as handmade items contain imperfections that add to their character.

On-demand products are not eligible for refunds or exchanges.

To initiate a return or exchange, please contact our customer service team with your order number and details about the product.

Custom Orders

To start a custom order, please visit our Custom Orders page and fill out the form with your project details. We will get back to you with a quote and timeline.

Lead times for custom orders vary based on the complexity of the project. We will provide an estimated timeline once we review your project details.

Yes, we love bringing your ideas to life! Share your vision with us, and we’ll work with you to create a custom design that meets your needs.

Product Care

To care for your engraved items, avoid harsh chemicals and abrasive materials. Clean with a soft cloth and mild soap if necessary.

Vacuum regularly and spot clean with mild detergent. Avoid direct sunlight to prevent fading.

Gently clean with a soft, dry cloth. Avoid using harsh cleaning chemicals as they can seep behind the frame. 

Learn more about the process

Contest Video for Montejo

Resurgence

Bringing the old world traditions back into the culture is important to me.

Imperfect

Celebrate the imperfections that reminds us that we are in fact human.

Learn more

CONTACT US

Have questions or ready to get started?

If your question is not addressed in our Frequently Asked Questions, or if you are ready to start your custom project, please contact me. I am excited to work on a project with you.

  • Personalized Assistance: Get help with any questions or custom requests you may have.

  • Custom Design Process: Be guided through each step to create a unique and personalized product.

  • Material and Technique Consultation: Get expert advice on the best materials and techniques for your project.

  • Quote and Timeline: Receive a detailed quote and estimated timeline for your custom order.

Modern armchair
New table products
red armchair

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